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DocuSign vs. Dotloop Review [Updated for 2024]

Find out whether DocuSign or Dotloop is the better choice for your real estate business.
Find out whether DocuSign or Dotloop is the better choice for your real estate business.

One of the most important aspects of real estate is having an organized and systematic process for handling paperwork. Fortunately for real estate professionals today, much of the bulky paperwork of the past is now handled electronically with powerful software tools.

Two of the most popular software tools include DocuSign and Dotloop, which help streamline electronic signatures, workflow management, and communication between real estate team members and their clients.

While DocuSign is considered the industry leader for e-sign software, Dotloop and other software solutions offer additional features and often better pricing than their behemoth of a competitor. 

This article will compare DocuSign vs Dotloop while discussing their pros, cons, key features, and much more to give you the information you need before making a decision on the platform to use for managing important documents in your business.

Do You Need Document Management Software?

Before we compare DocuSign vs Dotloop, it’s important to understand why a software like this is needed. Here are the top reasons you need an electronic document management and communication software:

  • Improved Efficiency: Electronic document management software streamlines the process of creating, storing, and retrieving documents. It reduces the time and effort required to manage paper documents and manual filing systems.
  • Cost Savings: Going digital can lead to cost savings by reducing the need for physical storage space, paper, printing, and postage. It also reduces the risk of document loss or damage.
  • Increased Accessibility: Electronic documents can be accessed from anywhere with an internet connection, making it easier for remote and mobile workers to stay productive.
  • Scalability: As your organization grows, electronic document management tools can scale with you. You can add more storage and users as needed and upgrade to higher plans for more advanced features.
  • Workflow Automation: Some document management tools allow you to automate document workflows to streamline processes and reduce manual tasks.


DocuSign is the leader in e-signature software. But does it live up to the hype?
DocuSign is the leader in e-signature software. But does it live up to the hype?

DocuSign is a game-changer in the world of digital signatures that provides invaluable tools for real estate professionals and businesses alike. 

This platform handles the document signing process and enhances productivity for many real estate agents, which makes it a trusted choice for millions of users across the globe.


DocuSign has revolutionized the way documents are signed and managed in today’s digital world. 

Founded in 2003, the company has established itself as a leader in the eSignature market, serving a diverse range of industries beyond real estate. Its commitment to security and legal compliance has earned it the trust of businesses and individuals worldwide.

Pros of DocuSign

  • Easy Digital Signatures: DocuSign simplifies the process of obtaining digital signatures and makes it easy for clients and partners to sign documents electronically. The digital signature process with DocuSign is one of the best in the business and can be easily navigating by clients who’ve never used the platform.
  • Secure and Legal Compliance: One of DocuSign’s standout features is its security and adherence to legal compliance standards. Documents signed through DocuSign are legally binding and offer peace of mind for users concerned about the security of digital signatures.
  • Seamless Integration: DocuSign seamlessly integrates with a wide range of other software applications and platforms so users can incorporate it into their existing workflows .
  • User-Friendly Interface: DocuSign’s interface is intuitive and user-friendly so both tech-savvy and technologically-challenged users can navigate the platform without issue.


  • Pricing Structure: Some users find DocuSign’s pricing structure to be on the higher side, especially for businesses with a high volume of document signing. We recommend carefully evaluating the pricing plans to ensure they align with your organization’s needs and budget.
  • Learning Curve: While DocuSign is user-friendly, there may still be a slight learning curve for those who are new to the platform. However, the platform provides plenty of resources and customer support to help users get started.
  • Advanced Features: Advanced features like automation and customization options are available in higher-tier plans. Smaller businesses may find these features valuable but may need to invest in more extensive plans to access them.

Features of DocuSign

  • Efficient digital signatures
  • Integration options
  • Workflow automation
  • Audit trail

Key Features Explained

Efficient Digital Signatures

DocuSign’s flagship feature is its digital signature capabilities. With DocuSign, users can send documents electronically to allow recipients to sign them digitally and eliminate the need for physical paperwork. 

Digital signatures are legally binding in many jurisdictions and provide the same level of validity and security as traditional pen-and-paper signatures.

Integration Options

DocuSign integrates with a wide range of popular platforms and software applications, including Salesforce, Microsoft Office 365, Google Workspace, and many others.

These integrations enhance productivity and workflow efficiency by allowing users to incorporate DocuSign’s eSignature capabilities directly into their existing software tools. For example, users can initiate the signing process from within Salesforce or automatically generate and send documents directly from their preferred productivity suite.

Workflow Automation

Advanced DocuSign plans include powerful workflow automation features. Users can create automated processes to streamline complex workflows and document approval procedures.

Workflow automation allows for the sequential or parallel routing of documents to multiple signers for efficient collaboration and reducing bottlenecks. Users can also set up automated reminders and notifications to ensure that documents move through the signing process smoothly and efficiently. 

Audit Trail

DocuSign maintains a comprehensive audit trail for all document activities. This audit trail provides a detailed record of every action taken within a document, including when it was sent, viewed, and signed. 

It captures information about the signers, their IP addresses, and timestamps for each action. This level of transparency makes it easy to track and verify the history of a document for accurate recordkeeping and security.

The audit trail also plays a role in legal and compliance matters by providing an irrefutable record of document activities.


DocuSign offers several pricing tiers tailored to different needs. Pricing varies depending on factors such as the number of users, document volume, and feature requirements. While it may not be the most budget-friendly option, the efficiency and security it provides make it a worthwhile investment for many businesses.

DocuSign’s lowest plan is the Personal plan starting at $10 per month that comes with only 5 electronically signed documents per month, while the Standard plan starts at $25 per month with unlimited documents and a host of other features not included with the Personal plan.

For larger teams with greater needs, DocuSign has the Business Pro plan starting at $40 per month or Enhanced Plans that require users to contact DocuSign for pricing information.

Sign Up for a Free 30-Day DocuSign Trial


Dotloop's features for real estate agents make it a formidable player in the real estate industry.
Dotloop’s features for real estate agents make it a formidable player in the real estate industry.

Founded in 2009 by Austin Allison, Dotloop was created to streamline real estate transactions and document management. 

In 2015, Zillow acquired Dotloop for over $100 million and maintained a no-data sharing policy until 2020. Today, Dotloop is renowned in the real estate industry for offering a unified platform for managing workflows, tasks, documents, payments, and people across all devices.


  • Streamlines signature signing
  • Tailored for real estate professionals
  • Centralizes transaction tracking


  • Limited support for onboarding
  • Team members cannot add signatures
  • User interface could benefit from enhancements

Key Features Explained

Editing and Managing Documents

Dotloop provides a comprehensive suite of document management tools tailored to the needs of real estate professionals. At its core is an interactive document editor that simplifies the creation, modification, and refinement of documents for preparing contracts and legal paperwork. 

Users can tap into a library of ready-made templates to save time and ensure consistency in document creation. Templates can be easily customized to align with your requirements for each document being sent. 

Dotloop also allows users to create their documents with a professional and personalized touch through custom branding like logos and company information. 

The platform ensures that all signatures obtained are legally binding, which is a critical aspect in the world of real estate transactions. This feature not only simplifies the signing process but also enhances its speed and security. 

Engage with Prospects

Dotloop offers communication tools that simplify interactions with prospects and clients for easy and effective engagement. Users can leverage the platform to send SMS messages, push notifications, and even send faxes to streamline communication processes and ensure that clients remain well-informed. 

In addition to facilitating communication, Dotloop excels in activity tracking. It records all client interactions via email, SMS, or fax within the platform. This offers real estate professionals a consolidated view of their interactions to help improve organization and efficiency.

Collaborate with Team Members

Dotloop supports large companies with its innovative multi-team functionality and provides each team with a tailored and personalized dashboard. The multi-team functionality helps foster collaboration within larger real estate organizations for better teamwork and more efficient communication. 

Additionally, Dotloop provides users with workflow automation capabilities for the automation of various aspects of workflows. This includes automating tasks such as document routing, notifications, and reminders to reduce manual labor and unnecessary headaches.

Support and Ease of Use

Agents receive VIP phone and email support, while real estate teams and brokers get chat support and access to dedicated success managers with every Dotloop plan. Customer support has received mixed reviews, with some praising it and others suggesting room for improvement. 

Users have noted a slight learning curve initially, but once accustomed, Dotloop becomes user-friendly despite some minor issues with admin dashboards as reported by online testimonials.


Dotloop offers pricing tailored to the user type. Agents can subscribe for $31.99/month, while brokers and real estate teams must inquire for pricing. 

All plans include features like unlimited transactions, a powerful document editor, audit trails, security backup, and real-time notifications. Teams and brokers gain additional benefits such as transaction visibility and access to dedicated success managers.

Sign Up for Dotloop for Free Today

Final Thoughts

After comparing DocuSign vs Dotloop, it’s important to consider the size of your real estate business and the current needs of your company. 

Smaller teams with a lesser volume of documents being signed may want to consider investing in a DocuSign plan, while real estate agents who want additional features like SMS marketing, MLS feeds, and automated compliance workflows will likely find that the $31.99 per month with Dotloop is well worth the investment.

For more information on how to crush the real estate game this year, visit CrushingREI.com to browse the hundreds of helpful articles for real estate professionals just like you!

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